For this position:
The Business Intelligence unit plays a key role within the Product & Loyalty team to extract and analyse necessary data in order to track, simulate or validate hypotheses enabling sound business decisions to be made for prepaid, postpaid and loyalty divisions.
Key Accountabilities
Regular Report Production
Supporting the Product & Loyalty teams in terms of information requirements
Data extraction, analysis and presentation including but not limited to the following:
Subscriber demographics
Penetration Analysis
Monthly Internet Plans
IDD and Roaming
Revenue and Reload sources
Loyalty and Churn Reports
Fulfill ad-hoc report requests such as product or pricing simulations as required by your direct report or management.
BI Dashboard
To maintain Tune Talk’s BI Dashboard as per business requirements
Internally created or
Via third party partners to develop/maintain our dashboard as per business requirements
To ensure proper system integration and integrity of data
Secondary Responsibilities
Database Maintenance
Ensuring standardization of data structure for long-term ease of use
Conducting periodic database integrity check and clean up
Conducting data validity check when discrepancies occur
Marketing Support
Assist Marketing functions or internal departments on events or campaigns that involve tracking elements
Education Qualifications & Certificates
Marketing Support
Minimum a Diploma in Computer Science, Software Engineering, Data Analytics/Science or equivalent professional qualifications.
Work Experience
At least 1 year experience in Business Intelligence, Data Science/Analytics/Mining or related fields
Fresh graduates with required skillsets are also welcome to apply
Experience in Telecommunications, Marketing, Customer Experience (CX), would be added advantage
Skills, Knowledge and Abilities
Required
SQL / UNIX
Intermediate MS Office – Excel (lookup, Pivot, macros), Powerpoint
Good mathematical problem solving skills
Good spoken and written English
Visualization tools (e.g. MS Power BI, Tableau)
Desirable
Data Analysis Tools – MySQL, Amazon Redshift DB
Advanced Excel (e.g. PowerPivot, macro)
Unix
Personal Attributes
Have an extreme passion for numbers
Solution-focused
Curious, Proactive and seeks Continuous Improvement
