Keep your mobile number and switch to Tune Talk
Via Website
Via Website
1
Purchase Tune Talk SIM via Tune Talk website
2
Once received Tune Talk SIM, download Tune Talk App
3
Check your email and get the Order Barcode
4
Select ‘Scan your Order Barcode’ and complete your SIM activation
5
Reply the SMS to confirm the switch process
6
Check your switch status via App
7
Swap your old SIM with Tune Talk SIM
Via Tune Talk App
Via Tune Talk App
1
Purchase Tune Talk SIM via Tune Talk App
2
Once received Tune Talk SIM, go to My History page to complete your registration
3
Reply the SMS to confirm the switch process
5
Swap your old SIM with Tune Talk SIM
Via Website
Via Website
1
Purchase Tune Talk eSIM via Tune Talk website
3
Check your email and get the eSIM QR Code
4
Select ‘Active SIM’ and ‘Scan your eSIM QR Code’ and complete your eSIM registration
5
Live Chat or email us your MyKad/Passport, Switch Mobile Number, eSIM ICCID References
6
Reply the SMS to confirm the switch process
7
Our customer executive will ensure your correct mobile number is reflect on your eSIM profile
8
A confirmation email will be send to you
9
Now you can scan the eSIM QR code and install it to your phone
Via Tune Talk App
Via Tune Talk App
1
Purchase Tune Talk eSIM via Tune Talk App
2
Go to My History page to complete your eSIM registration
3
Live Chat or email us your MyKad/Passport, Switch Mobile Number, eSIM ICCID References
4
Reply the SMS to confirm the switch process
5
Our customer executive will ensure your correct mobile number is reflect on your eSIM profile
6
A confirmation email will be send to you
7
Now you can scan the eSIM QR Code and install it to your phone
How to get started?
Before submitting your Switch (Port-In) request, please ensure that:
Prepaid Number
Prepaid Number
- Your mobile number is not barred by any service provider.
- Make sure you are not bound to any prepaid contract (credit advance or phone contract).
- Only active mobile number is allowed to switch.
- Mobile number is registered under your name.
- MyKad or passport provided is the same as what was registered with your current service provider.
Postpaid Number
Postpaid Number
- Settle all your remaining bills with your current service provider.
- Free from any contract obligation such as phone plan contract, etc.
- All main and supplementary line(s) are not barred by any service provider.
- Principal and supplementary lines need to switch together.
- If the supplementary lines do not wish to port-out, the principal line holder must contact the current service provider for further assistance.
- Only active mobile number is allowed to switch.
- Mobile number is registered under your name.
- MyKad or passport provided is the same as what was registered with your current service provider.
Confirm your switch request with your current telco via SMS
1
Once you have received the SIM card, scan your order QR code via App
2
Follow App instructions to self-register and submit switch request
3
Receive a confirmation SMS from your telco within the same day
4
Reply the SMS to confirm the switch request
*Make sure you reply within the deadline given. Your reply is case sensitive.
Swap your old SIM with Tune Talk SIM card when your current service is terminated.
1
Check switch status via App
The switch process will take aboout 48 hours to complete
2
Once switch is successful, transfer your contacts from old SIM to your phone
3
Once your current service is terminated, swap the old with Tune Talk SIM card
Frequently Asked Questions (FAQs)
It is a process to switch your current number from your current telco to Tune Talk.
FPX online banking, Visa & Master credit card or eWallet
Yes, it will remain as per the top up full amount, except SST charges for passport holder.
After receiving the SIM card, you will need to download the App and self-register your new SIM. Once your SIM registration successful, your switch request will be sent automatically. Please reply to the port-out SMS confirmation sent by your current telco within 24 hours to kickstart the switching process. Now you can just sit back and relax, and we will do the rest for you.
Please note that OTP/TAC services will be updated within 24-48 hours after the switch has completed. You’re also advised to contact your respective bank to inform them that you have ported into a new telco and required to update your mobile number.
You can SMS or go to your App to monitor the switch status.
For SMS, please send P to 2222
Example: P 0101234567
Yes, a minimum top up of RM10 or a plan data is needed
No, top up is needed to make sure the new Tune Talk SIM is active before you switch.
During purchase, customer need to key in the correct shipping address and attach a copy of MyKad/Passport for verification purposes. Once the details have been received, Tune Talk will process the order and delivery will take about 3 to 7 working days.
The switching process will take about 48 working hours to be completed.
You can register 5 SIM cards per MyKad/Passport
No, for Tone Excel/ Tune Plus subscribers, you are only eligible to switch by getting a new Tune Talk number.
It is a process to switch your current number from your current telco to Tune Talk.
Yes, a minimum top up of RM10 or a plan data is needed
FPX online banking, Visa & Master credit card or eWallet
No, top up is needed to make sure the new Tune Talk SIM is active before you switch.
Yes, it will remain as per the top up full amount, except SST charges for passport holder.
During purchase, customer need to key in the correct shipping address and attach a copy of MyKad/Passport for verification purposes. Once the details have been received, Tune Talk will process the order and delivery will take about 3 to 7 working days.
After receiving the SIM card, you will need to download the App and self-register your new SIM. Once your SIM registration successful, your switch request will be sent automatically. Please reply to the port-out SMS confirmation sent by your current telco within 24 hours to kickstart the switching process. Now you can just sit back and relax, and we will do the rest for you.
The switching process will take about 48 working hours to be completed.
Please note that OTP/TAC services will be updated within 24-48 hours after the switch has completed. You’re also advised to contact your respective bank to inform them that you have ported into a new telco and required to update your mobile number.
You can register 5 SIM cards per MyKad/Passport
You can SMS or go to your App to monitor the switch status.
For SMS, please send P to 2222
Example: P 0101234567
No, for Tone Excel/ Tune Plus subscribers, you are only eligible to switch by getting a new Tune Talk number.
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