Learn How to Switch - Tune Talk - Malaysia Mobile Prepaid

Keep your mobile number and switch to Tune Talk

Physical SIM
eSIM

Via Website

Via Website

Purchase Tune Talk SIM via Tune Talk website

Once received Tune Talk SIM, download Tune Talk App

Check your email and get the Order Barcode

Select ‘Scan your Order Barcode’ and complete your SIM activation

Reply the SMS to confirm the switch process

Check your switch status via App

Swap your old SIM with Tune Talk SIM

Via Tune Talk App

Via Tune Talk App

Purchase Tune Talk SIM via Tune Talk App

Once received Tune Talk SIM, go to My History page to complete your registration

Reply the SMS to confirm the switch process

Check your switch status

Swap your old SIM with Tune Talk SIM

Via Website

Via Website

Purchase Tune Talk eSIM via Tune Talk website

Download the Tune Talk App

Check your email and get the eSIM QR Code

Select ‘Active SIM’ and ‘Scan your eSIM QR Code’ and complete your eSIM registration

Live Chat or email us your MyKad/Passport, Switch Mobile Number, eSIM ICCID References

Reply the SMS to confirm the switch process

Our customer executive will ensure your correct mobile number is reflect on your eSIM profile

A confirmation email will be send to you

Now you can scan the eSIM QR code and install it to your phone

Via Tune Talk App

Via Tune Talk App

Purchase Tune Talk eSIM via Tune Talk App

Go to My History page to complete your eSIM registration

Live Chat or email us your MyKad/Passport, Switch Mobile Number, eSIM ICCID References

Reply the SMS to confirm the switch process

Our customer executive will ensure your correct mobile number is reflect on your eSIM profile

A confirmation email will be send to you

Now you can scan the eSIM QR Code and install it to your phone

Before submitting your Switch (Port-In) request, please ensure that:

Prepaid Number

Prepaid Number

Your mobile number is not barred by any service provider.
Make sure you are not bound to any prepaid contract (credit advance or phone contract).
Only active mobile number is allowed to switch.
Mobile number is registered under your name.
MyKad or passport provided is the same as what was registered with your current service provider.

Postpaid Number

Postpaid Number

Settle all your remaining bills with your current service provider.
Free from any contract obligation such as phone plan contract, etc.
All main and supplementary line(s) are not barred by any service provider.
Principal and supplementary lines need to switch together.
If the supplementary lines do not wish to port-out, the principal line holder must contact the current service provider for further assistance.
Only active mobile number is allowed to switch.
Mobile number is registered under your name.
MyKad or passport provided is the same as what was registered with your current service provider.

Confirm your switch request with your current telco via SMS

Once you have received the SIM card, scan your order QR code via App

Follow App instructions to self-register and submit switch request

Receive a confirmation SMS from your telco within the same day

Reply the SMS to confirm the switch request

*Make sure you reply within the deadline given. Your reply is case sensitive.

Swap your old SIM with Tune Talk SIM card when your current service is terminated.

Check switch status via App

The switch process will take aboout 48 hours to complete

Once switch is successful, transfer your contacts from old SIM to your phone

Once your current service is terminated, swap the old with Tune Talk SIM card

Frequently Asked Questions (FAQs)

What is ‘Switch to Tune Talk’?

It is a process to switch your current number from your current telco to Tune Talk.

What is the payment channel for the online top up?

FPX online banking, Visa & Master credit card or eWallet

Will my Tune Talk credit remain after the switching process?

Yes, it will remain as per the top up full amount, except SST charges for passport holder.

What should I do upon receiving the SIM card?

After receiving the SIM card, you will need to download the App and self-register your new SIM. Once your SIM registration successful, your switch request will be sent automatically. Please reply to the port-out SMS confirmation sent by your current telco within 24 hours to kickstart the switching process. Now you can just sit back and relax, and we will do the rest for you.

I’ve successfully switched to Tune Talk, why am I not able to receive any my SMS OTP/TAC/Verification code from the Bank?

Please note that OTP/TAC services will be updated within 24-48 hours after the switch has completed. You’re also advised to contact your respective bank to inform them that you have ported into a new telco and required to update your mobile number.

How do I check my switch status?

You can SMS or go to your App to monitor the switch status.
For SMS, please send P to 2222
Example: P 0101234567

Do I need to make any type of payment to switch to Tune Talk?

Yes, a minimum top up of RM10 or a plan data is needed

Can I switch to Tune Talk without performing a top up and why do I need it?

No, top up is needed to make sure the new Tune Talk SIM is active before you switch.

When will I receive the SIM card?

During purchase, customer need to key in the correct shipping address and attach a copy of MyKad/Passport for verification purposes. Once the details have been received, Tune Talk will process the order and delivery will take about 3 to 7 working days.

How long is the switching process?

The switching process will take about 48 working hours to be completed.

How many times can I request to switch to Tune Talk?

You can register 5 SIM cards per MyKad/Passport

I am a Tone Excel/ Tone Plus subscribers, can I request to switch to Tune Talk?

No, for Tone Excel/ Tune Plus subscribers, you are only eligible to switch by getting a new Tune Talk number.

What is ‘Switch to Tune Talk’?

It is a process to switch your current number from your current telco to Tune Talk.

Do I need to make any type of payment to switch to Tune Talk?

Yes, a minimum top up of RM10 or a plan data is needed

What is the payment channel for the online top up?

FPX online banking, Visa & Master credit card or eWallet

Can I switch to Tune Talk without performing a top up and why do I need it?

No, top up is needed to make sure the new Tune Talk SIM is active before you switch.

Will my Tune Talk credit remain after the switching process?

Yes, it will remain as per the top up full amount, except SST charges for passport holder.

When will I receive the SIM card?

What should I do upon receiving the SIM card?

How long is the switching process?

The switching process will take about 48 working hours to be completed.

I’ve successfully switched to Tune Talk, why am I not able to receive any my SMS OTP/TAC/Verification code from the Bank?

How many times can I request to switch to Tune Talk?

You can register 5 SIM cards per MyKad/Passport

How do I check my switch status?

You can SMS or go to your App to monitor the switch status.
For SMS, please send P to 2222
Example: P 0101234567

I am a Tone Excel/ Tone Plus subscribers, can I request to switch to Tune Talk?

No, for Tone Excel/ Tune Plus subscribers, you are only eligible to switch by getting a new Tune Talk number.

Looking for something else?

Learn How to Switch (Port-in)

Keep your mobile number and switch to Tune Talk

Via Website

Via Tune Talk App

Via Website

Via Tune Talk App

How to get started?

Prepaid Number

Postpaid Number

Frequently Asked Questions (FAQs)

Terms and Conditions (T&Cs)

Download the Tune Talk App to
stay ahead of the game!

Download App

Your Selected Plan

Select your plan

RM550

RM280

RM145

RM50

RM385

RM195

RM100

RM35

RM275

RM140

RM72

RM25

Select your SIM Type

Enter your Tune Talk Number

Looking for something else?

Learn How to Switch (Port-in)

Keep your mobile number and switch to Tune Talk

Via Website

Via Tune Talk App

Via Website

Via Tune Talk App

How to get started?

Prepaid Number

Postpaid Number

Frequently Asked Questions (FAQs)

Terms and Conditions (T&Cs)

Download the Tune Talk App tostay ahead of the game!

Download App

Your Selected Plan

Select your plan

RM550

RM280

RM145

RM50

RM385

RM195

RM100

RM35

RM275

RM140

RM72

RM25

Select your SIM Type

Enter your Tune Talk Number

Download the Tune Talk App to
stay ahead of the game!