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Traveller

Am I eligible to purchase the Local Traveller SIM?

Non – Malaysians whom travelling to Malaysia with Passport aged 12 and above. Need to present their passports at Tune Talk outlets in selected airports in Malaysia for collection sim and registration sim

What does the Local Traveller SIM offer?
LITE PLAN (RM25)
7 days validity
POWER PLAN (RM50)
14 days validity
5GB
(High Speed Internet)
10GB
(High Speed Internet)
10GB
(Basic Internet)
10GB
(Basic Internet)
RM 5.00 airtime RM 5.00 airtime
How do I activate the SIM card?

Just make a call to 13100 to activate your sim card.

How to check my airtime balance?

Just dial *133# to view your current airtime balance.

How to view my data balance?

Simply dial *134# from your device to view your data balance.

How do I make International calls?

Just dial <00> and enjoy our IDD rates as low as 12sen/min

How much are the charges for International SMS?

International SMS to any country cost only 15 cent/SMS.

How long is the validity of my Local Traveller SIM?
  • Lite Plan Sim has validity for 7 days.
  • Power Plan Sim has validity for 14 days.
Can I continue using the Local Traveller SIM once the validity expires?

Yes, you can continue using the Local Traveller SIM. Just reload and subscribe to Tune Talk data plan to stay connected.

How do I top up my Local Traveller SIM?

Please refer link for the details.

What do I do if my SIM has not received any data connection?

You may need to check your internet setting. Please refer this link.

Who do I contact if my SIM is not working?

You may contact our customer care team at 13100 or chat online at tunetalk.com from 8am until 10pm daily.

How much is the shipping fee?

It will cost you for RM12 for international shipping and RM8 for local shipping.

How long does the delivery take?
  • International Shipping – Your order will reach anytime in within 14 working days.
  • Local Shipping – Your order will reach anytime in within 3 – 5 working days.
  • If you placed your order over the weekend or on a public holiday, we will process the orders on the next business day.
  • To ensure safe delivery, we use the Courier Post Track and Trace service. Please give us an address where someone will be home to sign for the delivery between 7am and 6pm, Monday to Friday. If no one is home to sign for the delivery, delivery terms will be based on your local postal service.
Who do I contact regarding my order enquiries?

If you have any inquiries about your order, please email us to customer.care@tunetalk.com and ensure the following details are included in your mail:

  • Full name
  • Passport number
  • Order number / Transaction ID
What do I do if my order has not arrived?

If your order hasn’t arrived and you haven’t heard from us for more than 7 – 14 business days, drop us an email at customer.care@tunetalk.com with the following information:

  • Full name
  • Passport number
  • Order number & date of order
  • Date & time of arrival
  • Destination of arrival
  • Place of stay in Malaysia (e.g: name of hotel)
  • Contact number