SIM Card & eSIM
I have purchased a new Prepaid SIM card from Tune Talk website. How do I register the SIM?
STEP 1: Upon receiving your SIM Card, download the Tune Talk app
STEP 2: Get your Order QR code sent to your email
STEP 3: Select ‘Active SIM’ and ‘Scan your order QR code’
STEP 4: Scan the new SIM card, followed by your MyKad/Passport
STEP 5: Follow the app instructions for face recognition
STEP 6: Your SIM is now activated. Insert your SIM and start using it!
I have purchased a new Prepaid SIM card from myNEWS, Pak Grocer or Partner store. How do I register the SIM?
STEP 1: Download the Tune Talk app
STEP 2: Select ‘Active SIM’ and ‘Register this SIM’
STEP 4: Choose your preferred option ‘Switch’ or ‘New Number’
STEP 5: Select ‘physical SIM’
STEP 6: Scan your new SIM card, followed by your MyKad/Passport
STEP 7: Follow the app instructions for face recognition
STEP 8: Your SIM is now activated. Insert your SIM and start using it!
I purchased a SIM with a data plan and top up credit via Tune Talk website. When will the data plan and top up credit be activated?
Upon successful SIM registration, your data plan and top up credit will be provisioned into your new mobile number within 2-5 mins.
I have successfully registered my new SIM, but I did not receive my data plan or top up credit. What should I do?
You can contact our Customer Care at 13100 or 03-2771 7000 or Live Chat for further assistance.
I received an error message when registering the new SIM via App. What should I do?
Screenshot the error message and email us at customer.care@tunetalk.com or Live Chat for further assistance.
My mobile app crashed or got stuck during the registration process. What should I do?
You can try to logging out from the app and re-login again. Follow the registration instruction again and if the same issue persists, you can contact our Customer Care at 13100 or 03-2771 7000 or Live Chat for further assistance.
