SIM Card & eSIM
Who is eligible to activate Tune Talk eSIM?
Only Tune Talk subscribers who are on Hi-Value, CUN Value, and Value prepaid packs are eligible.
How much does Tune Talk eSIM cost?
The cost for Tune Talk eSIM is only RM10.
Is your device eSIM compatible?
Here’s a list of devices that currently support eSIM:
Apple:
- iPhone 13 Series
- iPhone 12 Series
- iPhone SE (2020)
- iPhone 11
- iPhone 11 Pro
- iPhone 11 Pro Max
- iPhone XS
- iPhone XS Max
- iPhone XR
- iPad (Wi-Fi + Cellular)
- iPad Air (Wi-Fi + Cellular)
- iPad Mini (Wi-Fi + Cellular)
- iPad Pro (Wi-Fi + Cellular)
Samsung:
- Galaxy Z Fold3 5G
- Galaxy Z Flip3 5G
- Galaxy Z Fold2 5G
- Galaxy S22 Series
- Galaxy S21 Series
- Galaxy Note 20 series
- Galaxy S20 series
- Galaxy Fold
- Galaxy Z Flip
Huawei:
- Mate 40 Pro 5G
- P40 Pro
- P40
I am a new Tune Talk Subscriber. Can I register for the Tune Talk eSIM?
Of course! Just download the Tune Talk App and register for eSIM via the App.
Refer to the steps below:
Step 1: Download Tune Talk App
Step 2: Select ‘Get a New SIM’
Step 3: Select a data plan
Step 4: Select ‘Get a New Number’
Step 5: Select eSIM to proceed
Step 6: Fill in your personal details
Step 7: Complete your purchase and the eSIM QR Code will be sent to your email
Step 8: Follow App instructions to activate your eSIM
Step 9: Scan eSIM QR Code and install it on your phone
I am a new Tune Talk Subscriber. Can I switch to eSIM and keep my current number?
Yes. You can easily switch and keep your current number!
Refer to the steps below:
Step 1: Download Tune Talk App
Step 2: Select a data plan
Step 3: Select ‘Switch to Tune Talk’
Step 4: Fill in your switch details
Step 5: Select eSIM to proceed
Step 6: Fill in your personal details
Step 7: Complete your purchase and the eSIM QR Code will be sent to your email
Step 8: Follow App instructions to activate your eSIM
Step 9: Live Chat or email us your MyKad/Passport, the original Mobile Number, eSIM ICCID References
Step 10: Reply the SMS to confirm the switch process
Step 11: Our Customer Care representative will ensure the correct mobile number is updated on your eSIM profile.
Step 12: A confirmation email on your eSIM replacement will be sent to you
Step 13: Scan eSIM QR Code and install it on your phone
What happens if I forget to send my details to Tune Talk Customer Care before activating/installing my eSIM on the phone?
You will need to purchase a new eSIM QR code and repeat the steps above to register your eSIM.
Don’t forget to wait for the successful confirmation email of your eSIM replacement before activating eSIM on your device.
How to activate eSIM to my iPhone?
All you need is an eSIM supported smartphone and an eSIM QR code from Tune Talk.
Step 1: Make sure your device is connected to Wi-Fi
Step 2: Open Device Settings
Step 3: Tap ‘Mobile Data’ and select ‘Add Data Plan’
Step 3: Scan your eSIM QR code provided by Tune Talk
Step 4: Follow the instructions on your screen
Step 5: Enjoy Tune Talk’s eSIM on your phone
What happens when I remove my eSIM profile from my phone?
Once removed, the eSIM profile is no longer usable. You will need to repurchase a new eSIM to be used on the same or different phone.
Why does Customer Care need my details for eSIM replacement?
All SIM replacements require you to provide proof of ownership as a security measure, in addition this step will ensure that your correct mobile number is reflected on your eSIM profile (crucial step for successful iMessage activation for Apple iOS devices).
Can I change my mobile number after activating the eSIM? Can it still work?
For Apple iOS devices – this is not encouraged because this will require purchasing a new eSIM after the mobile number is changed.
For Android devices – Yes, you can change your mobile number.
Can I switch my eSIM profile to another phone?
This will require you to purchase a new eSIM followed by eSIM replacement as outlined in the steps to switch to eSIM.
