SIM Card & eSIM
My phone keeps getting “Insert SIM”, “SIM card rejected or not found”, “SIM failure” error messages when my SIM is already inserted into the phone. What does it mean?
These error messages could imply a damaged SIM. However, you can try to troubleshoot as below.
- Try checking for physical damages on the SIM card
- Try removing the SIM card from your phone and reinserting it
- Try the SIM on a different phone and see if you still get the same error messages
If the error messages still appear, it is time to replace your old SIM.
I am pretty sure my SIM is damaged. How do I get a SIM replacement?
You can head to the nearest Tune Talk Partner stores and inquire about SIM replacement.
Or you can purchase a new Tune Talk SIM from myNEWS or Pak Grocer and contact our Customer Care at 13100 or 03-2771 7000 or Live Chat to do a SIM replacement.
My SIM is stolen/lost. Can I get my old number back?
Yes, you can! Just do a SIM Replacement.
Head to the nearest Tune Talk Partner stores and inquire about SIM replacement.
Or you can purchase a new Tune Talk SIM from myNEWS or Pak Grocer and contact our Customer Care at 13100 or 03-2771 7000 or Live Chat to do a SIM replacement.
I keyed in the PIN to my SIM wrongly 3 times. My phone is now locked, and it says “PUK1”. How do I unlock my SIM card?
You will need a Pin Unblocking Key (PUK) which is an 8-digit key that can unblock your SIM card. Here are two ways to retrieve your PUK:
- Check your SIM Pack, the PUK is printed on a card that comes with your Tune Talk SIM pack.
- Contact our Customer Care at 13100 or 03-2771 7000 or Live Chat for further assistance
Can my SIM card expire?
Yes, it can.
Upon expiry of the validity period, the customer will have 45 days to perform a top up. If fail to do so, their mobile number or account will be automatically terminated without any further notice.
To retrieve your mobile number, you will have to purchase a new SIM pack and contact our Customer Care at 13100 or 03-2771 7000 or Live Chat for further assistance.
I have an existing Tune Talk SIM, but the status is under grace period (Not active). Can I proceed with SIM replacement?
No.
To do a SIM replacement, the new SIM card must be under active status.
My old number still has remaining credits, Points, validity, and data balance. After the SIM replacement is completed, will the data and credit be carried forward?
Yes.
Once the SIM replacement is completed, your previous credits, Points, validity, and data balance will be carried forward.
*This only applies to Tune Talk Tariff plan
I have purchased a new Tune Talk SIM, but it is registered under my parents, friends, or family members. Can I use that SIM card for SIM replacement?
No.
Both new and the old SIM must be registered under the same myKad/Passport.
I have purchased a new Tune Talk SIM along with monthly data plan. After SIM replacement is completed, will the data plan be carried forward to the new SIM?
No.
The data subscription will be forfeited. You are advised to activate the data plan after the SIM replacement has completed.
I have activated a 1-year validity plan under my old Tune Talk number. After SIM Replacement is completed, will the 1-year validity plan be carried forward to the new SIM?
Yes.
My old SIM card is missing and currently under grace period (not active) and I have purchased a new SIM along with reload RM50. After the SIM replacement is completed, which validity period will it follow?
It will follow the old SIM validity, you are advised to reload your number after the SIM replacement has completed.
