What is the benefit of Tune Talk’s Free Basic Internet?
Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy FREE always-on connectivity.
Tune Talkers will be allocated 10Gb of FBI data quota at 64kbps that is refreshed at the 1st of every calendar month.
Does this mean no more Pay-Per-Use charges?
Yes! If you have FBI, you will no longer be charged pay-per-use rates if you don’t have any Data Plans.
If I already have Free Basic Internet (FBI), can I still choose Pay-Per-Use?
No. Users who are enjoying FBI cannot opt for pay-per-use data usage.
What happens if I have exhausted my 10GB FBI quota?
Once 10GB FBI is exhausted, you can no longer enjoy data and you will need to subscribe to another Mobile Internet plan to continue to enjoy data.
Will I be notified on my FBI usage limit?
You will also receive an SMS notification from the us when your BI quota usage is at 90% and 100%.
How do I check the status or the balance of my quota?
Who is eligible for Free Basic Internet?
Free basic internet will be available for new subscribers after 15th January 2019 as well as selected existing subscribers by phases starting from the same mentioned date.
Eligible subscribers will be notified via SMS and you just have to follow the steps provided.
I am an existing Tune Talk user, are there any charges to ‘Switch’ my current mobile number to Free Basic Internet Plan?
‘Switching’ from current existing plan to Free Basic Internet Plan is FREE from 15th January – 28th Feb 2019. Charges of RM5 of switching fee will be apply starting 1st March 2019 onwards. Switching fee can be made via Tune Talk credit or Direct Payment via Tune Talk App (Online banking, FPX, etc.).
How to switch my current Tune Talk number to basic internet plan?
Is there any minimum balance needed for the switching fee?
No, there is no minimum balance required to switch.
How soon will switch over after sending in the SMS?
The switch will take between 5-10 minutes. And you will receive a confirmation SMS once its activated.
What happens to my existing data plan or freebies data balance?
Upon successful switch to Basic Internet plan, all your existing data quota will be forfeited.
*Existing data that will be forfeited include Data Freebies (Free Data from campaigns, etc.), Data Plans (Datatata or +VIBE), booster plans and so on.
*It is highly advisable for you to utilize all available data quota before switching to FBI plan.
Upon switching, you will ONLY have 10GB FBI and will NEED to subscribe to a Data Plan to enjoy high speed data quota.
Is it compulsory to switch? And do I need to switch within a specific time?
No, it is also not compulsory to switch. As long as you have received an SMS from us, you are considered ‘eligible’, and can switch anytime.
What happens if I have extended my validity with 1 year validity?
Your credit validity will not change after switching. (e.g. if it currently expires on Feb 2019, it will remain as such even after switching).
After 1st September 2018, if you wish to extend your credit validity, it has been changed to RM100 for 365 days.
For more information, head to the 1 year validity page.
